Delivery availability
Enter your full delivery address at checkout to see whether we can ship to your location and which delivery methods are available. Availability can vary by destination, product and carrier.
If no delivery option appears for your address, contact us before placing an order so we can help you understand the available options.
Shipping costs
Your available shipping methods and their charges are displayed at checkout before you place an order. The options depend on the delivery address and the contents of the cart.
Our current offer includes free ground shipping on orders over $50 USD where that method is available. Check the shipping option and final total shown for your order; other methods or destinations may carry a charge.
Taxes and any shipping charges shown at checkout form part of the order total. Please review them before completing payment.
Processing & delivery
Order processing and carrier transit are separate stages. Any delivery estimate provided with a shipping option is an estimate rather than a guaranteed arrival date.
Timing may be affected by product availability, weekends, public holidays, carrier capacity, severe weather or customs checks. We do not promise a fixed dispatch or delivery period on this page.
If you need an item for a particular date, contact us before ordering to discuss the information available for your destination.
Checking your order
Keep your order confirmation and order number. You can review available order details in your account and use any tracking information supplied for your shipment.
If you cannot find an update, email contact@athwolf.com with your order number and the email address used for the purchase.
Delivery address & changes
Please check your name, street address, apartment or unit number, postal code and contact details before submitting the order.
If you notice an error afterwards, contact us as soon as possible. We will check whether an adjustment is still possible; a change cannot be guaranteed once the order has moved into fulfilment or transit.
Delays, damage or missing parcels
If tracking has stopped updating or a parcel has not arrived, check the latest carrier information, confirm the delivery address and contact us with your order number and tracking reference.
If a parcel is marked delivered, check with anyone who may have accepted it and look in the delivery location recorded by the carrier. If you still cannot locate it, let us know so we can review the details.
For a damaged package or item, keep the packaging and share photographs with the team. Avoid sending an item back before you have checked the return instructions.
International deliveries
Cross-border orders may be subject to customs checks or destination-country duties, taxes and carrier charges. These can depend on local rules and may affect the delivery time.
Review the amounts and information shown at checkout. If you are unsure whether a destination charge is included, contact us before ordering.
Shipping for returns
Original shipping charges and return postage are non-refundable under our current Returns & Refunds policy. We do not offer reverse pickup.
See Returns & Refunds for the 30-day return window, packing instructions and return addresses.
