The return window
We accept returns of eligible gear purchased through the Athwolf website within a 30-day period. Your package must arrive back with us within that window.
Sale items are not eligible for returns or refunds. Original shipping charges are non-refundable. Return postage is also your responsibility and is not reimbursed.
Start your return
- Get in touch. Email contact@athwolf.com with your order number, the item you want to return and the reason.
- Pack the item securely. Reuse the bag supplied with your order and add an outer cover to protect the product in transit.
- Include your order number. Put it inside the package so we can match the return to your purchase.
- Send it to the appropriate return address. Choose a local postal service and allow enough time for the package to reach us within the return window.
We do not offer a reverse-pickup service. Keeping your postal receipt and tracking reference will help if there is a delivery issue.
Where to send it
United States customers
Athwolf Corp24804 Midland
Redford, MI 48239
USA
Canada & other locations
Athwolf Corp.2545 Tourangeau Rd
Windsor, ON N8W4P1
Canada
Use the return address for your location and include your order number inside the parcel. If you are unsure which address to use, contact us before posting.
How refunds work
Once our team has processed your return, the refund is credited to your original payment method. Our current policy provides for the cost of the product, excluding taxes, to be refunded within 30 working days.
Original delivery charges and the cost of sending the return are not refundable. A return that reaches us beyond 120 days will not be refunded. In that situation, the returned product can be sent back to you only if you agree to pay the shipping cost.
Please plan for the 30-day return window. The late-return provision does not extend the period in which an eligible return needs to reach us.
Damaged or defective items
If your order arrives damaged or a product appears defective, contact us with your order number and a description of the issue. Include clear photographs where they help explain the problem.
Our team will review the details and help with the next steps for your return or refund.
Exchanges
We do not offer exchanges for products that are not damaged or defective. For a damaged or defective item, please contact the team so we can review the issue with you.
Questions about your order? Contact the pack with the order details and the reason for your enquiry.
